Scotby Cycles Click & Collect
Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in our store. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!
1. Add your items to your basket
Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.
2. Checkout using Click & Collect
Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to work out the distance between you and our store here in Carlisle. If this distance is too far then not to worry, just navigate back using your browser's back button until you return to the delivery selection method and then select United Kingdom to proceed as normal - our economy delivery is free for all mainland UK orders.
Frequently Asked Questions
When can I collect my order?
For items in stock at the chosen collection store, we will normally have your item ready to collect within a working day.
For items which are at the warehouse your order will be ready to collect in the time indicated; typically this is 3 working days but please call in advance if you are making a long journey, just in case!
How will I know when my order is ready?
We will send you an email to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.
What do I need to collect my order?
Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address such as a recent utility bill with your name in the address.
We will hold your order in store for 5 days, if you have any problems with getting to our store to collect your order please feel free to contact us and we will happily extend this time where possible.
Can someone else collect my order?
Please contact us in advance and we will do our best to accommodate any changes relating to collection.
How do I cancel/change my order?
If you wish to cancel your order or make any changes please contact us, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.
How do I return my order?
Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.