Terms & Conditions

In these ‘Terms and Conditions’ the following terms shall have the following meanings:

‘We, Us, Our, Scotby Cycles’
Scotby Cycles Ltd, Church Street, Caldewgate, Carlisle, CA2 5TL. Company Reg. No: 04471127

‘Scotby Cycles Online’
Refers specifically to Scotby Cycles Ltd trade via this website

‘You, Your’
The Customer/Consumer.

‘Website’
Our website

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Payment
Payment over the internet may be made via our secure check-out pages. Due to varying Exchange Rates all payments made to Scotby Cycles must be in UK pounds (£). VAT (value added tax) is included at UK rates. If your delivery address is outside the UK you may be required to pay import duties and taxes. These and any additional charges for customs clearance are the customers responsibility. We recommend that you do not send cash through the post.

Stock Levels
We endeavour to manage our stock carefully at all times. In the unlikely event of a stock inaccuracy preventing us from fulfilling your order we will contact you immediately. You may choose to cancel your order or wait for goods to arrive back into stock.

Warranty
All of our supplied Goods have a manufacturer supported warranty. Should your product fail within this period please notify us at ( sales@scotbycycles.co.uk ) giving brief details of the fault. (please read “All Returns”). Please contact us first as many warranty returns may be solved without incurring postage costs.

Clothing Returns: Clothing must be returned washed and clean. There will be a minimum £10 charge for any clothing that we must wash before handling a warranty.

Your warranty does not cover damage due to misuse, crash damage, incorrect installation of parts etc, poor maintenance, abuse, neglect, not using the product for its intended purpose, alterations to product.

General wear and tear is not covered by warranty (e.g. batteries, brakes, brake pads/blocks, chains, cables, chain rings, cassettes, rims, tubes, tyres, etc). Corrosion damage due to water, salt, goods left in a humid environment, lack of lubrication/maintenance, etc is not covered by warranty.

Cleaning: Much damage is caused by incorrect cleaning methods, use of pressure washers being one of the biggest offenders! Forcing water and grit into areas that contain oil or grease causes the lubrication to be washed out and replaced with water. When this occurs the wear of parts is greatly accelerated. Excessive wear or damage that is cause by a poor cleaning technique is not covered by warranty.
Lubrication: Without proper lubrication your bike will wear prematurely resulting in costly repairs. Some of the components on your bike need to be lubricated regularly, especially the chain, cables, and wheel bearings, etc. It is important to keep braking areas free of lubricants. If your bike is fitted with disc brakes do not get lubricants on the callipers or rotors. Contaminated brake pads will need to be replaced. Damage caused by a lack of correct lubrication is not covered by warranty.

Servicing should be properly carried out within the manufacturers guidelines. Failure to do so may invalidate your warranty.

Proof of purchase must be presented with all warranty claims.

You are responsible for the security, compensation cover and the transportation costs involved in returning the item to us.

Warranty applies to the original purchaser only and is not transferable.

Cancellations
Orders may be cancelled any time before despatch. Please notify us immediately by telephone. We have a fast despatch service so please don’t delay!

Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to: damage to properly, loss of income, profits, economic or commercial losses, third party losses or claims.
We do our utmost to despatch orders quickly, however we have no liability to you for any delay in the delivery of products you have ordered.

Site Usage
Scotby Cycles disclaims any direct or indirect damages of any kind related to the use of this website or connected websites. No responsibility will be accepted for any consequential damage, loss of data, loss or damage to property, loss of income or profit, or any third party claims implied or otherwise relating to the usage of this site.

External Links
Our Website may contain links to other websites. We are not responsible for the privacy practices of these other sites and as such advise you check their privacy statements before allowing them to collect any personal information

Cookies
Cookies are tiny text files, which are stored on your computer. Scotby Cycles website uses these files to remember the items that are in your basket and other things that make our site easier to use. Cookies are used on all shopping websites and are an essential part of the site.

Accuracy of Information
Our aim is to list everything 100% accurately. Please let us know if you find anything that is not as clear or accurate as it should be. If you have purchased something from our website that has not been accurately described or has an incorrect picture we will be happy to refund or replace it (see Returns).

Copyright
The pictures, text, descriptions, code, intellectual property, etc, are the property of Scotby Cycles (or we have the owners permission to use) and may not be copied or used without written permission.

Ownership of Information
Scotby Cycles website is only provided for viewing by an end user. Taking pictures, content or prices by manual or automated processes is expressly forbidden and will be deemed as a breach of copyright.

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Revised: 01/12/2011