ASSOS Equipe RS Aero Short Finger Gloves Black Series

Delivery is FREE to customers in Mainland UK on orders over £25 (excl. bikes and orders being delivered to your nearest DPD Pickup location). We aim to dispatch all in-stock accessory orders when using DPD services made before 15:30 during weekdays and for our economy delivery services we aim to ship within one working day of placing the order, all our services are fully tracked, and we'll email you any tracking details shortly after we dispatch any order.

Customers located in the Scottish Highlands, Northern Ireland and other offshore isles may possibly be surcharged for delivery depending on what is being ordered, the majority of our products can be shipped using our economy Royal Mail Economy service which is FREE throughout the whole of the United Kingdom on orders over £25, however if a courier is required because item too large, heavy or contains a restricted item such as an aerosols then surcharges will apply.

Delivery Time Estimates

Delivery estimates above are shown for packages within England and Wales which are available for immediate despatch.

Whilst we do our utmost to ensure the efficient dispatch and delivery of your order, all of the above services are estimated delivery times.

Delivery Instructions

Please ensure your delivery details are correct at time of order, during checkout, there is an option to enter any special instructions (keep these brief as they are printed on to the labels and these can only display up to 50 characters including spaces) such as safe places or gate codes etc, please note however that services and deliveries exceeding a £100 generally require a signature and so may disregard messages to leave the package elsewhere on the property in the absence of any recipient and signatures.

Tracking Information

Every package we despatch is fully traceable, once your item has been despatched from our store you will receive a despatch alert from ourselves plus for our express services you'll additional alerts when you order is out for delivery and has been successfully delivered, these notifications will be sent to your registered email address.

Delivery of Bikes

Delivery is FREE within England and Wales on bikes (or orders containing bikes) over £500, customers located in Scotland, Northern Ireland and other offshore isles may possibly be surcharged for delivery depending on exact location.

All our bikes (excl. balance bikes which are usually self-builds) all come pre-assembled and shipped in custom-made bike boxes allowing them to be despatched requiring just a few tweaks from you upon receiving the bike such as fitting pedals. We aim to ship all our bikes in stock that same day if ordered before lunchtime on during weekdays.

Please note that any bikes being ordered and paid for using any of our flexible finance options will be delivered via a secured 48h freight courier, deliverable only to the address on the finance agreement.

UK Remote Regions

The vast majority of our orders are delivered using our Royal Mail Economy service which is FREE throughout the whole of the United Kingdom however regrettably there are a few products we stock such as larger items which require a courier to deliver them, in this case, there is a remote region surcharge for the following postcodes; IV, HS, KA, KW, PA, PH, PH, ZE, BT, IM, TR, JE and GY. Customers located in these postcodes will be filtered upon postcode entry and the shown the delivery charges applicable to their postcode, regrettably, we offer no next day services to the postcodes listed above.

BFPO/PO BOX Addresses

Regretfully we're unable to ship to BFPO/PO BOX addresses, orders made for delivery to BFPO or PO BOX addresses will be shipped to the billing address or cancelled.

International Deliveries

We're able to deliver small packages to a range of European countries, please select your country in the selection box below for pricing and delivery time estimates.

Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in our store. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE when collecting from our retail store here in Carlisle.

Optionally, you can have your order shipped to your nearest DPD Pickup location for convenient collection for a small fee – please read the section below about our DPD Pickup options.

How to use Click & Collect at Scotby Cycles

1. Add your items to your basket

Use our website to browse our catalogue of products with stock availability. When you find the item or items you want simply add it to your basket like you usually would.

2. Checkout using Click & Collect

Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to work out the distance between you and our store here in Carlisle.

If this distance is too far then not to worry, you can either opt to collect your order from a DPD Pickup point instead or you can navigate back using your browser's back button until you return to the delivery selection method and then select United Kingdom to proceed as normal – we offer a FREE economy delivery service for orders over a set value, please check our delivery information page for more details.

3. Paying for your Click & Collect order

For orders being collected from our store we don’t take payment but rather charge you when you come to collect your item(s), for customers opting for DPD Pickup you’ll be billed as you would for any normal online order.

DPD Pickup

Orders being paid for using any of our finance options cannot be collected from a DPD Pickup location.

Frequently Asked Questions

When can I collect my order?

For items in stock here at our Carlisle store and are being collected from our store (click here for directions) then we will normally have your item ready to collect within a working day. For items being collected from a chosen DPD Pickup site we aim to dispatch Pickup orders placed by 15:30 that same working day for collection the following working day.

For items which are at stored in our supplier warehouses your order will be ready to collect in the time indicated; typically, this is three working days but please call in advance if you are making a long journey, just in case!

How will I know when my order is ready?

We will send you an email to let you know when your order is ready to collect. For customers using our DPD Pickup service you will receive an email or SMS from DPD to let you know your order has arrived and is ready for collection at your convenience.

What do I need to collect my order?

Generally, just let a member of staff know you are here to collect an order, ideally please bring with you your confirmation e-mail so we can look up the order in our systems.

We will hold your order in store for one week however if you have any problems with getting to our store to collect your order please feel free to contact us and we will happily extend this time where possible.

Can someone else collect my order?

Yes, but please remember that orders being collected from our store need to be paid for in person in store – we cannot accept payments over the phone.

DPD don’t mind who collects the order but they do require the individual collecting the order to bring with them proof of ID (i.e. passport, driving licence) along with the barcode they’ll send you via email or via the DPD app - this barcode is scanned to confirm collection so its important.

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact us, contact information can be found here or you can reply to your order conformation. Once DPD Pickup orders are dispatched we cannot cancel them, but they will eventually be returned to us if they are not collected, we’ll then cancel the order refunding the original payment minus charges for shipping and return.

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy for further details. You can also return directly to the store.