price match lowest available price guarantee
easy returns free 30-day returns*
free delivery available on orders over £25

Contacts

Have Questions? We're here to help...

Feel free to contact us at any time with questions you might have about any of our products or services.

Telephone: 01228 546931 (Monday - Friday)
Add +44 if dialling from outside of the United Kingdom

E-mails

Sales and Support: info@scotbycycles.co.uk
Returns and Warranties: returns@scotbycycles.co.uk
Cycle Scheme: cyclescheme@scotbycycles.co.uk
Customer Feedback: feedback@scotbycycles.co.uk

Social Media

Yes, you can even use Facebook Messenger to send us messages - just remember to include some details if enquiring about an existing order so we can quickly look up anything on our system for you.

Contact Form

... or you can fill out the form below and we'll be in touch as soon as we can.

Frequently Asked Questions

We're always happy to help with any question you might have but before you do, have a quick look over our FAQ page or over these most commonly asked questions as you might find the information you need much quicker than waiting for us to get back to you.

Most Popular Questions

How is my item delivered and can I make returns?
Is everything on your website available in store and is in stock?
I've received the wrong goods or damaged goods, what do I do?
Do you accept Cycle Scheme vouchers?
Can I spend the gift vouchers purchased on your website in store?
Do you price match your competitors?
Do you offer interest free credit on items bought online? 
If I buy a bike from your website, do I need to build it?

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