We aim to dispatch all orders shipped using express couriers such as Royal Mail Special Delivery Guaranteed® and DPD Next Day that same day if ordered before 14:00 during weekdays; for customers using our FREE economy delivery or standard delivery services we aim to ship orders received before 12:00 on during weekdays that same day or the following working day order volumes allowing.
FREE Economy Delivery
Delivery is FREE to customers throughout the United Kingdom on orders over £25.00 however for large and heavy items such as bikes or turbo trainers going to customers located in the Highlands or on Offshore Isles which we can't manage to ship using Royal Mail may regretfully attract a surcharge at the checkout.
Every domestic package and most international packages we send are fully traceable, once your item has been dispatched from our store you will later receive another email from us containing your tracking numbers, customers using DPD services should also receive text alerts with delivery times. If you have not received an email from us with your tracking information you can login to your account with us and view an order status which will include your tracking details although at time of writing this applies only to Royal Mail services.
UK Remote Regions
Regrettably there are a few products in our store with sale restrictions such as aerosol products (these can't be shipped with the Royal Mail) or large items requiring a courier to deliver to offshore or remote regions of the United Kingdom.
Customers located in the Scottish Highlands or any offshore Isle (excl. Isle of Wight) please select the appropriate country ID from the drop down box, there are unfortunately surcharges for large item deliveries to these locations (and we only bill customers the surcharge amount) but since the vast majority of products we sell can be shipped via the Royal Mail so ninety-nine times out of a hundred these surcharges don't even apply.
If an order cannot be delivered because of an incorrect address it may result in the order being held whilst we await payment for the surcharge, amended to a more economical service or cancelled at dispatch.
BFPO/PO BOX Addresses
Regretfully we're unable to ship to BFPO/PO BOX addresses.
We ship small items such as accessories and clothing throughout the European Union using Royal Mail Tracked Packages, please see the table for details of pricing and delivery time estimates. Customers in the Republic of Ireland can also benefit from a fixed price two working day service with DPD.
Rest of World Services
Due to an increasing number of brands prohibiting the sale of their products to countries outside of the EU - most notably to the United States, Canada, New Zealand and Australia we have decided to cease for the for foreseeable future shipping to countries outside of the European Union. We apologise for any inconvenience this may cause.
Delivery of Bikes
All our bikes (excl. balance bikes which are usually self-builds) all come pre-assembled with just a few tweaks required from you after receiving the bike such as fitting pedals, check out our new Bike Assembly Guide for an overview.
We aim to ship all our bikes that same day if ordered before 12:00 if possible however whilst we do try to have all our stocked bikes built and ready to go sometimes newly arrived stock may still be packaged from the manufacturer in which case this can take an extra working day (or two in the peak cycling months) to complete especially when our workshop is busy with regular customer repairs and servicing.
Figures in (brackets) represent prices for orders under £25.00
|Service||Mainland UK||Offshore/Highlands||Channel Islands|
|Royal Mail Tracked 48®||FREE (£2.50)||FREE (£2.50)||FREE (£2.50)|
|Royal Mail Special Delivery®||From £5.00 (£7.50)||From £5.00 (£7.50)||From £5.00 (£7.50)|
|DPD Two Day||FREE (£6.50)||£8.50 (£15.50)||£16.50 (£22.50)|
|DPD Next Day|
|DPD Saturday||£12.50 (£17.50)||N/A||N/A|
|Royal Mail Tracked Packages||From £6.50||Western Europe||4 - 6 Working Days|
|Royal Mail Tracked Packages||From £6.50||Eastern Europe||5 - 8 Working Days|
|DPD Ireland 48||£12.00||Republic of Ireland||2 Working Days|
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Irish Republic, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden
Bulgaria,Corsica, Croatia, Cyprus, Czech Republic, Estonia, Gibraltar, Greece, Hungary, Latvia, Lithuania, Madeira, Malta, Poland, Romania, Slovakia, Slovenia