Useful Contacts
If you have any questions, we're more than happy to help – we do maintain a small Frequently Asked Questions page with a handful of the most commonly asked questions.
Chat with us
Probably the easiest way to get in touch with us is via Live Chat – you should seen a 'Message Us' or 'Chat with us' icon in the bottom right of the screen.
Leave us a voice message
We no longer take phone calls as this allows our staff to get on with other tasks throughout the building but you can leave us a voice message on 01228 546931 clearly stating your name, phone number, order number (if applicable) and a brief summary of your enquiry - this system is checked infrequently so it isn't an ideal means to contact us if the matter is urgent.
Send us an email
If the answer to the question you have is not in our Frequently Asked Questions you can email us directly on one of the following addresses or fill out the form below to create a support ticket and we aim to get back to you within a working day.
Online: support@scotbycycles.co.uk
Retail Store: store@scotbycycles.co.uk
Workshop: workshop@scotbycycles.co.uk
If you're contacting us regarding an existing order its best if you just reply to your order confirmation as then we have all your details to hand immediately.