Last Updated: Tuesday, June 2nd 15:30
Orders are shipping on time, at time of writing Tracked 48 seems to be taking a couple of extra days for delivery so the long standing advice remains that if you're in a hurry use either DPD or for guaranteed delivery, Special Delivery.
Our retail store is gradually reopening by appointment only for the time being.
Royal MailUpdated: 02/062020
If your order is in anyway time sensitive please use our Next Working Day services if available to your region. We're seeing a small number of our Tracked 48 consignments being delayed by a day or two, unless your package was sent via Special Delivery please allow additional time for your delivery. We've been advised that we cannot enquire into delays for Tracked 48 packages for ten working days so please allow two weeks for delivery before contacting us.
No widespread delays, DPD continue to be very busy so please allow additional time for deliveries although DPD will notify you of your delivery estimate.
Once bikes are shipped we're not seeing any delays, however, please allow a working day for us to process and prepare bikes for departure.
International deliveries appear to be back to normal but as with all our other services, do allow for additional time for delivery.
Parcelforce has suspended all large express 24hr and 48hr services indefinitely, this means we won't be able to deliver any bikes to remote locations such as the Scottish Highlands or Northern Ireland.
Our store collection option remains available for local customers, just be aware the store is only occupied on weekdays between 9-5. We'll send you a notification when your order is ready to collect, please do not come down to the store before then.
Frequently Asked Questions
Is your retail store open?
Our retail store is temporarily open by appointment only, if you would like to visit please call us on 01228 546931 and book an appointment prior to arriving.
Can I bring a bike to the store for repairs?
Yes, but please contact us before doing so and do not do so if you are unwell in any way or form. Our workshop is busy the moment and sourcing spares and replacements, in particular for warranties, is taking a little longer than usual from many of our suppliers so all bikes must be booked into our system and left with us.
Can I place an order?
Absolutely, whilst our retail store is partially we’re continuing so ship orders every weekday - however, whilst we have resumed our Click & Collect options the store is only staffed on weekdays so please bare this in mind if you are wanting to collect an order from us.
Are your delivery times affected?
See the table above for details which we'll try to keep updated.
Can I still return unwanted items?
Yes, our usual terms and conditions still apply however if you are struggling to return an item because you are self-isolating then please get in touch to let us know so we can note an exception for your order.
Is receiving packages safe?
A prudent question to ask, but yes, receiving packages is safe so long as hand washing protocols are observed after receiving the package. Public Health England has advised that from previous experience with other types of coronaviruses tha these types of viruses don’t survive long on objects, such as delivery packages.
Similarly, our couriers are enacting minimal contact protocols for signatures so you won't have to physically sign for deliveries.
How can I contact you?
Right now, the best way to get in touch with us is via email - either by emailing email@example.com or by filling out the contact form below, with reduced staffing levels during this period our phone system is DND mode but is taking answerphone messages, if you really need to call us please do so and leave a message - someone will call you back as soon as possible.
Our support email is very busy at the moment, we're prioritizing tickets for existing customers and those with work orders - please allow a few working days to hear back from us.
Most of all #KeepSafe everyone and we’ll see you all on the other side.