Last Updated: 27/03/2020 17:29
Is your retail store open?
Sadly, we have closed our retail store until further notice and this includes our workshop. We hope to be back up and running as soon as it is safe for both our staff and customers to do so.
Can I place an order?
Absolutely, whilst our retail store is closed we’re continuing so ship orders every weekday - however, we have suspended our Click and Collect options.
Are your delivery times affected?
So far, we’ve not seen any impact on delivery estimates from our two primary couriers - however given the quickly changing circumstances involved it is possible for localised delays as delivery depots respond to issues as they arise.
You can find out about any such delays on either the Royal Mail or DPD website.
Can I still return unwanted items?
Yes, our usual terms and conditions still apply however if you are struggling to return an item because you are self-isolating then please get in touch to let us know so we can note an exception for your order.
Is receiving packages safe?
A prudent question to ask, but yes, receiving packages is safe so long as hand washing protocols are observed after receiving the package. Public Health England has advised that from previous experience with other types of coronaviruses tha these types of viruses don’t survive long on objects, such as delivery packages.
Similarly, our couriers are enacting minimal contact protocols for signatures so you won't have to physically sign for deliveries.
How can I contact you?
Right now, the best way to get in touch with us is via email - either by emailing firstname.lastname@example.org or by filling out the contact form below, with reduced staffing levels during this period our phone system is DND mode but is taking answerphone messages, if you really need to call us please do so and leave a message - someone will call you back as soon as possible.
Our support email is also very busy at the moment too, please allow a working day for tickets to be updated as and when staffing allows.
Most of all #KeepSafe everyone and we’ll see you all on the other side.