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Delivery & Returns

FREE Delivery

Our shipping is FREE on orders over £30* for clothing and accessories with delivery within three working days, alternatively you can upgrade your delivery to DPD Next Day or Royal Mail Special Delivery from just £2.95 for next working day delivery.

All our deliveries are fully tracked and tracking information will be emailed or messaged to you when your order has left our store.

Stock Availability

Unlike many of our competitors who depend on suppliers being able to supply products on demand, we only sell products we have in stock so we're able to ship orders placed as late as 14:00 on weekdays that same day for delivery the following working day when using our DPD services.

Click & Collect

If you are local to our area (Carlisle), you can collect your order from our store at your convenience. Collection is free of charge and you'll be able to collect your order from our store usually within 2hrs on weekdays.

Note that orders for collection need to be paid for in advance and photographic ID is required for collection.

Delivery Pricing
  • Royal Mail Tracked 48
    Delivery typically within three working days
    FREE
    on orders over £30 otherwise £2.95
    Fully tracked and may require a signature
  • Royal Mail Local Collect
    Delivery typically within three working days to your local Post Office® branch for collection at your earliest convenience
    FREE
    on orders over £30 otherwise £2.95
    Fully tracked with email notifications
  • Special Delivery 1pm
    Guaranteed Delivery by 1pm Mon-Fri
    Order before 14:00 for same day shipping (Mon-Fri)
    Available on orders up to approximately 2kg
    Regional restrictions apply
    £9.95 per order
  • DPD Next Day
    Delivery next working day
    Order before 14:00 for same day shipping (Mon-Fri)
    One hour timed slot on day of delivery
    from £2.95 per order
    MAINLAND UK ONLY
  • DPD Saturday
    Saturday delivery
    £8.95 per order

    Available until 14:00 on Friday
    One hour timed slot on day of delivery
    MAINLAND UK ONLY
  • Bike Delivery
    DPD Next Day Freight
    FREE on orders over £500 otherwise £29.95
    One hour timed slot on day of delivery
    MAINLAND UK ONLY
Delivery Restrictions

For security purposes, we regrettably can no longer ship to forwarding centres, PO Boxes and locker boxes.

We reserve the right to revert your delivery address to your billing address should they be further than 8 km from each other without prior notice. For some items such as bikes, some of the 'in-flight' options such as those detailed below could be disabled to ensure goods can only be delivered to an verified billing address.

DPD Deliveries

Our DPD services include 'in-flight' options such as;

  • Specify a safe place at the delivery address for your package to left
  • Nominate a preferred neighbour to receive the package
  • Change the delivery address (local only)
  • Change the date of delivery
  • Upgrade your delivery

Please see our Shipping Policy for further details.

Royal Mail Local Collect®

Not sure you're going to be in? with Royal Mail Local Collect® your order will be delivered directly to your local Post Office® branch or Royal Mail Customer Service Point to collect at your convenience. You'll receive an SMS/email notification when your parcel is ready to collect.

Available on orders delivered throughout the UK and is FREE on any order over £30.

Easy Returns

If an item doesn't fit, or isn't quite what you expected then simply fill out the enclosed returns form and return your unwanted items to us within 28 days for a full refund, we'll accept orders returned to us after this period with refunds made via gift vouchers for use against future orders. Unfortunately, we're unable to cover the costs of returning items to us.

For further information please see our Refund Policy for further details.

Bike Delivery

Unfortunately we're only able to ship bikes to MAINLAND UK addresses, if you live in the Highlands or on an offshore Isle please get in touch prior to purchasing - see details at the bottom of this section.

We aim to have all the bikes we stock pre-built and available for immediate purchase online and for in-store collection, once you have ordered a bike from us one of our fully trained Cytech mechanics will package your bike* into one of our custom made bike boxes. These extra-large boxes allow us to ship most bikes almost fully assembled but before we do so our mechanics will carry out a PDI (pre-delivery inspection) on the bike to ensure that before it's prepared for shipping everything is set up correctly, e.g. brakes, gear indexing etc.

Upon receiving your bike, you will simply need to take your new bike out of the box, turn and tighten the handlebars and fit one of the pedal (if your bike comes with pedals). In some instances, such as for road bikes, you may also need to attach the handlebars as they're too wide to simply be rotated so they'll be secured to the side of the frame with zip ties.

If you live outside of MAINLAND UK or in any of the postcodes listed below we can most likely still ship a bike to you but please get in touch as the surcharges we're billed by the courier vary from location to location.

Postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, IM, BT and GU, JE.

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Coronavirus

Both our retail store and online business are temporarily closed, any orders made today will be shipped when we reopen on Monday June 1st.

Thank you for your patience and understanding.

OUR LATEST STATUS UPDATE

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