We're able to ship orders placed before 3pm on weekdays that same day when upgraded to either our DPD Next Day or DPD Saturday Delivery, otherwise delivery is FREE on orders over £40 with our economy delivery option, we aim to ship orders placed before 10am on weekdays that same day with delivery expected within four working days.
Tracking is provided upon dispatch and you can opt for order updates to be sent to you via Facebook Messenger if you would prefer this.
SECTION 1 - DOMESTIC DELIVERY ESTIMATES
We no longer remote stock our products, so unlike many of our competitors when we say we have an item in stock we have that item in stock, this allows us to reliably say that deliveries will be delivered to our customers within four working days and our express services will be our customers on the following working day or weekend - see SECTION 2 for further details.
SECTION 2 - NEXT DAY DELIVERY
All our domestic next day deliveries are made using DPD, and support DPD Predict and Follow My Parcel so you can find out exactly where your order is and approximately when it will be delivered.
On the morning of delivery, you will receive either an email or text message from DPD with the name of your driver and an hour slot for delivery.
The majority of our Next Day Delivery services also support 'In-Flight' options such as;
- Select an alternative delivery date
- Opt for delivery to a nominated neighbour
- Have the parcel left in a specified safe place
- Collect the parcel from your local DPD Pickup Shop
- Upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday
These options can be managed either via the DPD Local website using your tracking reference or via the Your DPD app available for free from the App Store and Google Play. Fees may apply for some alterations which are paid directly to DPD Group.
SECTION 3 - REMOTE UK ZONES
Postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE and GU, JE.
Regrettably, we cannot provide next day services to customers located outside of what is widely considered to be the Mainland UK such as those in the Scottish Highlands, Northern Ireland and other offshore isles.
To aid efficiency and to ensure we can deliver your order as quickly as possible, orders made using our DPD Next Day Delivery services will be changed to either our economy service or an administrative alternative service and any fees for shipping if applicable reimbursed.
If you live in one of these regions we, unfortunately, cannot yet prevent these services being offered at the checkout, if we cannot provide the service you have selected we will automatically amend your order to the next available courier service.
SECTION 4 - TRACKING INFORMATION
Every package we despatch is fully traceable, once your item has been despatched from our store you will receive a despatch alert from ourselves plus for our express services you'll additional alerts when you order is out for delivery and has been successfully delivered, these notifications will be sent to your registered email address.
SECTION 5 - DELIVERY OF BIKES
Delivery is FREE within England and Wales on bikes (or orders containing bikes) over £500, customers located in Scotland, Northern Ireland and other offshore isles may possibly be surcharged for delivery depending on the exact location.
All our bikes (excl. balance bikes which are usually self-builds) all come pre-assembled and shipped in custom-made bike boxes allowing them to be despatched requiring just a few tweaks from you upon receiving the bike such as fitting pedals. We aim to ship all our bikes in stock that same day if ordered before lunchtime on during weekdays.
SECTION 6 - INTERNATIONAL DELIVERIES
We're able to deliver small packages to the majority of European countries and a selection of countries around the world such as Australia, New Zealand, Japan, Canada and the United States.
via Royal Mail Int. Tracked Packages
|Austria||3-5 Working Days||£14.50|
|Belgium||3-4 Working Days||£14.50|
|Denmark||3-5 Working Days||£14.50|
|Finland||3-5 Working Days||£14.50|
|France||3-4 Working Days||£14.50|
|Germany||3-4 Working Days||£14.50|
|Greece||4-6 Working Days||£14.50|
|Hungary||3-5 Working Days||£14.50|
|Ireland||3-4 Working Days||£14.50|
|Italy||3-4 Working Days||£14.50|
|Luxembourg||3-5 Working Days||£14.50|
|Netherlands||3-4 Working Days||£14.50|
|Poland||3-5 Working Days||£14.50|
|Portugal||3-5 Working Days||£14.50|
|Spain||3-5 Working Days||£14.50|
|Sweden||3-4 Working Days||£14.50|
via DPD Classic
|Austria||3 Working Days||£16.00|
|Belgium||3 Working Days||£16.00|
|Denmark||3 Working Days||£16.00|
|Finland||3 Working Days||£16.00|
|France||3 Working Days||£16.00|
|Germany||3 Working Days||£16.00|
|Ireland||3 Working Days||£16.00|
|Italy||3-4 Working Days||£16.00|
|Luxembourg||3 Working Days||£16.00|
|Netherlands||3 Working Days||£16.00|
|Spain||3-4 Working Days||£16.00|
World Wide Delivery
via Royal Mail Int. Tracked Packages
|Australia*||5-7 Working Days||£15.50|
|Canada||5-7 Working Days||£15.50|
|Hong Kong||5-7 Working Days||£15.50|
|Israel*||5-7 Working Days||£15.50|
|Japan||5-7 Working Days||£15.50|
|New Zealand||5-7 Working Days||£15.50|
|Norway*||3-5 Working Days||£15.50|
|Singapore||5-7 Working Days||£15.50|
|Switzerland||3-4 Working Days||£15.50|
|United States||5-7 Working Days||£15.50|
* Unfortunately tracking isn't available in these countries once the package leaves the United Kingdom.