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Delivery Information

Delivery is FREE to customers in Mainland UK on orders over £50 (excl. bikes). We aim to dispatch all in-stock accessory orders when using express services made before 15:00 during weekdays and for our economy delivery services we aim to ship within one working day of placing the order, all our services are fully tracked, and we'll email you any tracking details shortly after we dispatch any order.

SECTION 1 - DELIVERY ESTIMATES

We no longer remote stock our products, so unlike many of our competitors when we say we have an item in stock we have that item in stock*, this allows us to reliably say that deliveries with our economy services will be delivered to our customers within three working days and our express services will be our customers on the following working day or weekend - see SECTION 2 for further details.

Delivery times for international destinations vary.

SECTION 2 - NEXT DAY DELIVERY

All our domestic next day deliveries are made using DPD, and support DPD Predict and Follow My Parcel so you can find out exactly where your order is and approximately when it will be delivered.

On the morning of delivery, you will receive either an email or text message from DPD with the name of your driver and an hour slot for delivery.

The majority of our Next Day Delivery services also support 'In-Flight' options such as;

  • Select an alternative delivery date
  • Opt for delivery to a nominated neighbour
  • Have the parcel left in a specified safe place
  • Collect the parcel from your local DPD Pickup Shop
  • Upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday

These options can be managed either via the DPD Local website using your tracking reference or via the Your DPD app available for free from the App Store and Google Play. Fees may apply for some alterations which are paid directly to DPD Group.

SECTION 3 - REMOTE UK ZONES

Customers located in the Scottish Highlands, Northern Ireland and other offshore isles may possibly be surcharged for delivery depending on what is being ordered, the majority of our products can be shipped using our economy delivery service which is FREE throughout the whole of the United Kingdom on orders over £50, however if a courier is required because item too large, heavy or contains a restricted item such as an aerosols then surcharges will apply.

Regrettably we cannot provide next day services to customers located outside of what is widely considered to be the Mainland UK such as those in the Scottish Highlands, Northern Ireland and other offshore isles.

IMPORTANT

If you live in one of these regions we unfortunately cannot yet prevent these services being offered at the checkout, if we cannot provide the service you have selected we will automatically amend your order to the next available courier service.

SECTION 4 - DELIVERY INSTRUCTIONS

We’re unable to provide any delivery instructions for our economy services, however, if you select Next Day Delivery at the checkout you can provide instructions to the courier directly after we have shipped your order by responding to emails they send you.

SECTION 5 - TRACKING INFORMATION

Every package we despatch is fully traceable, once your item has been despatched from our store you will receive a despatch alert from ourselves plus for our express services you'll additional alerts when you order is out for delivery and has been successfully delivered, these notifications will be sent to your registered email address.

SECTION 6 - DELIVERY OF BIKES

Delivery is FREE within England and Wales on bikes (or orders containing bikes) over £500, customers located in Scotland, Northern Ireland and other offshore isles may possibly be surcharged for delivery depending on exact location.

All our bikes (excl. balance bikes which are usually self-builds) all come pre-assembled and shipped in custom-made bike boxes allowing them to be despatched requiring just a few tweaks from you upon receiving the bike such as fitting pedals. We aim to ship all our bikes in stock that same day if ordered before lunchtime on during weekdays.

SECTION 7 - BFPO/PO BOX ADDRESSES

Regretfully we're unable to ship to BFPO/PO BOX addresses, orders made for delivery to BFPO or PO BOX addresses will be shipped to the billing address or cancelled.

SECTION 8 - INTERNATIONAL DELIVERIES

We're able to deliver small packages to the majority of European countries and a selection of countries around the world such as Australia, New Zealand, Japan, Canada and the United States.

Europe Delivery

Destination Estimated Delivery Price
Austria 3-5 Working Days 16.95 GBP
Belgium 3-4 Working Days 16.95 GBP
Denmark 3-5 Working Days 16.95 GBP
Finland 3-5 Working Days 16.95 GBP
France 3-4 Working Days 16.95 GBP
Germany 3-4 Working Days 16.95 GBP
Greece 4-6 Working Days 16.95 GBP
Hungary 3-5 Working Days 16.95 GBP
Ireland 3-4 Working Days 16.95 GBP
Italy 3-4 Working Days 16.95 GBP
Luxembourg 3-5 Working Days 16.95 GBP
Netherlands 3-4 Working Days 16.95 GBP
Poland 3-5 Working Days 16.95 GBP
Portugal 3-5 Working Days 16.95 GBP
Spain 3-5 Working Days 16.95 GBP
Sweden 3-4 Working Days 16.95 GBP

World Wide Delivery

Destination Estimated Delivery Price
Australia* 5-7 Working Days 17.95 GBP
Canada 5-7 Working Days 17.95 GBP
Hong Kong 5-7 Working Days 17.95 GBP
Israel* 5-7 Working Days 17.95 GBP
Japan 5-7 Working Days 17.95 GBP
New Zealand 5-7 Working Days 17.95 GBP
Norway* 3-5 Working Days 17.95 GBP
Singapore 5-7 Working Days 17.95 GBP
Switzerland 3-4 Working Days 17.95 GBP
United States 5-7 Working Days 17.95 GBP

* Unfortunately tracking isn't available in these countries once the package leaves the United Kingdom.

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