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eBay Channel Returns

Thank you for shopping with us here at Scotby Cycles via our eBay Outlet, we’re more than happy to refund returned orders up to 30 days – unfortunately, we’re unable to exchange any orders placed via eBay.

To return any eligible item follow the steps below.

Step 1

Complete the returns form we enclosed with your order, we only need your order ID (it begins with WEB) and 

Step 2

Simply visit using a desktop browser and click the ‘Return this item’ button to the right of the item(s) you wish to return, this process may slightly vary if you are using the mobile site or mobile application.

Step 3

Fill out why you want to return the item(s) and eBay will immediately issue you with an authorization number. In some rare instances, eBay may ask us to manually accept a return in which case we will do so within three working days.

Step 4

You don’t need to print out the packing slip eBay provides, just complete the form enclosed with your order with your name/eBay username, order number and the eBay issued returns ID for your return.

The order number/name is particularly important as otherwise a member of staff will need to arrange a login to reverse look up your order to refund you which will cause a delay in receiving your refund. We're permitted by eBay to take ten working days to complete refunds in such circumstances.

Step 5

Return your item to us using your prefered courier to the address below, we recommend a tracked service and update that tracking on eBay to ensure your return arrives with us safely.

eBay Returns
Church Street

Tip: Using eBay’s own labelling system is perfect for this as it saves quite a bit of hassle using third party apps and they’ll inform us when your return has arrived with us.

Once the return arrives back with us we check it over and instruct eBay to refund your original payment, at present we unfortunately can only refund orders made through eBay.

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