Topstone 3

FREE Delivery

Our basic shipping is completely FREE on domestic orders over £30* for clothing and accessories with delivery within three to four working days, alternatively you can upgrade your delivery to one of our next working day or weekend delivery options from just £3.95.

All our deliveries are fully tracked and tracking information will be emailed or messaged to you when your order has left our store.

DPD Next Working Day

Our next DPD Next Working Day offers next working day delivery from just £3.95 with fully tracked delivery, a timed hour slot on the day of delivery and the option to nominate a neighbour should you not be available to sign for your order.

Stock Availability

Unlike many of our competitors who depend on suppliers being able to supply products on demand, we only sell products we have in stock, this means we can ship orders placed up to 14:00 on weekdays that same day for delivery the following working day if using any of our next working day services.

Click & Collect

If you are local to our area (Carlisle), you can collect your order from our store at your convenience. Collection is free of charge and you'll be able to collect your order from our store usually within 2hrs on weekdays.

Local Delivery

If you live within 25km of Carlisle you should now see a DPD Local Delivery option at the checkout which will deliver your order next working day with DPD Local, this is free of charge on orders over £30. This service is experimental and we'd appreciate any feedback.

Delivery Pricing

• Royal Mail Tracked 48
  FREE on orders over £30 otherwise £3.95
  Delivery typically within three to four working days
  Shipped within one working day of ordering
  Fully tracked and may require a signature
• DPD Next Working Day
  Next working day delivery from £3.95
  Checkout before 14:00 weekdays for same day shipping
  Fully tracked and a one hour slot on day of delivery
  MAINLAND UK ONLY
• DPD Saturday Delivery
  Weekend delivery from just £9.95
  Checkout before 14:00 weekdays for same day shipping
  Fully tracked and a one hour slot on day of delivery
  MAINLAND UK ONLY
• Freight Delivery
  via DPD Next Working Day
  Oversize next day delivery for bikes
  FREE on bikes over £500 otherwise £29.95
  MAINLAND UK ONLY

Secure Delivery

For security purposes, we regrettably can no longer ship to forwarding centres, PO Boxes and locker boxes. For some items such as bikes and electric scooters, these can only be delivered to the billing address, no change of address or in-transit redirection is permitted for any consignments.

Easy Returns

If an item doesn't fit, or isn't quite what you expected then simply fill out the enclosed returns form and return your unwanted items to us within 28 days for a full refund, we'll accept orders returned to us after this period with refunds made via gift vouchers for use against future orders. Unfortunately, we're unable to cover the costs of returning items to us.

For further information please see our Refund Policy for further details.

Bike Delivery

Unfortunately we only have a contract to ship large consignments to MAINLAND UK addresses, if you live in the Highlands or on an offshore Isle please get in touch prior to purchasing as we can arrange for an ad hoc collection with Parcelforce for a fee - see details at the bottom of this section for details.

We aim to have all the bikes we stock pre-built and available for immediate purchase online and for in-store collection, once you have ordered a bike from us one of our fully trained Cytech mechanics will package your bike into one of our custom built boxes.

These extra-large boxes allow us to ship most bikes almost fully assembled but before we do so our mechanics will carry out a PDI (pre-delivery inspection) on the bike to ensure that before it's prepared for shipping everything is set up correctly, e.g. brakes, gear indexing etc.

Upon receiving your bike, you will simply need to take your new bike out of the box, turn and tighten the handlebars and fit one of the pedal (if your bike comes with pedals). In some instances, such as for road bikes, you may also need to attach the handlebars as they're too wide to simply be rotated so they'll be secured to the side of the frame with zip ties.

If you live outside of MAINLAND UK or in any of the postcodes listed below we can most likely still ship a bike to you but please get in touch as the surcharges we're billed by the courier vary from location to location.

Postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, IM, BT and GU, JE.