GR5 MTB Shoes

We're closed this bank holiday weekend and will be back up and running on from 9am on Tuesday, April 6th – just our retail store will be open on Saturday just for local customers if you want to come down you're more than welcome.

FREE Delivery

Our standard shipping is completely FREE on mainland UK orders over £30* for clothing, components and accessories with delivery within one to two working days, alternatively you can upgrade your delivery to our guaranteed next day delivery (including Saturdays) option for just £9.95.

We aim to dispatch order placed before 14:00 on weekdays (excl. bikes) that same day and all our domestic deliveries are fully traceable, tracking information will be emailed or messaged to you when your order has left our store.

Next Day Delivery

Our next day delivery courier is Royal Mail Special Delivery Guaranteed by 1pm® which guarantees delivery throughout much if the UK before 1pm the following day (regional restrictions apply).

FREE Store Pickup

If you are local to our area (Carlisle), you can collect your order from our store at your convenience. Collection is free of charge no matter how big or small the order value and you'll be able to collect your order from our store usually within 2hrs on weekdays.

Please note that Store Pickup is not available if you're using an accelerated checkout option such as Apple Pay, Google Pay or PayPal Express.

Delivery Pricing

• Standard
  FREE on orders over £30 otherwise £3.95
  Delivery via Royal Mail Tracked 48 or DPD Local depending on order value and the item(s) being ordered.
  Delivery typically within one to two working days
• Next Day
  Guaranteed delivery from just £9.95
  Delivery via Royal Mail Special Delivery
  Your order delivered before 1pm the following day (including on Saturdays) throughout much of the UK or your shipping fees back - Royal Mail regional restrictions apply.

Easy Returns

If an item doesn't fit or isn't quite what you expected then simply fill out the enclosed returns form and return your unwanted items to us within 28 days for a full refund, we'll accept orders returned to us after this period with refunds made via gift vouchers for use against future orders. Unfortunately, we're unable to cover the costs of returning items to us.

For further information please see our Refund Policy for further details.

Secure Delivery

For security purposes, we reserve the right to cancel shipments to forwarding centres, PO Boxes, and locker boxes. For some items such as bikes and electric scooters, these can only be delivered to the billing address, no change of address or in-transit redirection is permitted for any consignments.