Established in the 1980’s and based in the great border city of Carlisle, we are one of the largest independent bike stores in the UK stocking some of the sport’s biggest and most innovative brands both online and from our retail store. With industry-leading bikes from the likes of  Specialized and Cannondale plus clothing and accessories from ORTLIEB, ASSOS, Sportful, Five Ten, FOX, Brooks and Castelli to name but a few with many more available.

Church StreetCaldewgate Carlisle CA2 5TL

Click & Collect

Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in our store. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE when collecting from our retail store here in Carlisle.

Optionally, you can have your order shipped to your nearest DPD Pickup location for convenient collection for a small fee – please read the section below about our DPD Pickup options.

How to use Click & Collect at Scotby Cycles

1. Add your items to your basket

Use our website to browse our catalogue of products with stock availability. When you find the item or items you want simply add it to your basket like you usually would.

2. Checkout using Click & Collect

Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to work out the distance between you and our store here in Carlisle.

If this distance is too far then not to worry, you can either opt to collect your order from a DPD Pickup point instead or you can navigate back using your browser's back button until you return to the delivery selection method and then select United Kingdom to proceed as normal – we offer a FREE economy delivery service for orders over a set value, please check our delivery information page for more details.

3. Paying for your Click & Collect order

For orders being collected from our store we don’t take payment but rather charge you when you come to collect your item(s), for customers opting for DPD Pickup you’ll be billed as you would for any normal online order.

DPD Pickup

DPD Pickup

DPD Pickup allows you to collect your Scotby Cycles order from any one of 1,000’s of DPD Pickup points throughout the UK, we’ll ship your order on an overnight service with DPD for delivery to your selected Pickup site and once your order is ready for collection DPD will email you a barcode and collection locale details for you to collect your order.

You can find your nearest DPD Pickup site either by clicking here or during the Click & Collect phase of our checkout.

Important Notes

  • DPD Pickup is applicable only to smaller items such as clothing, accessories or helmets etc, we cannot ship larger items such as Turbo Trainers or Bikes to DPD Pickup stores.
  • Whilst there is a charge for DPD Pickup there might be additional surcharges for delivery to customers located outside what is generally considered the UK mainland.
  • Packages are available for collection for a set period, generally five working days but this varies from location to location – please note the period stated on the communications sent to you by DPD for when your package is ready for collection.

Orders being paid for using any of our finance options cannot be collected from a DPD Pickup location.

Frequently Asked Questions

When can I collect my order?

For items in stock here at our Carlisle store and are being collected from our store (click here for directions) then we will normally have your item ready to collect within a working day. For items being collected from a chosen DPD Pickup site we aim to dispatch Pickup orders placed by 15:30 that same working day for collection the following working day.

For items which are at stored in our supplier warehouses your order will be ready to collect in the time indicated; typically, this is three working days but please call in advance if you are making a long journey, just in case!

How will I know when my order is ready?

We will send you an email to let you know when your order is ready to collect. For customers using our DPD Pickup service you will receive an email or SMS from DPD to let you know your order has arrived and is ready for collection at your convenience.

What do I need to collect my order?

Generally, just let a member of staff know you are here to collect an order, ideally please bring with you your confirmation e-mail so we can look up the order in our systems.

We will hold your order in store for one week however if you have any problems with getting to our store to collect your order please feel free to contact us and we will happily extend this time where possible.

Can someone else collect my order?

Yes, but please remember that orders being collected from our store need to be paid for in person in store – we cannot accept payments over the phone.

DPD don’t mind who collects the order but they do require the individual collecting the order to bring with them proof of ID (i.e. passport, driving licence) along with the barcode they’ll send you via email or via the DPD app - this barcode is scanned to confirm collection so its important.

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact us, contact information can be found here or you can reply to your order conformation. Once DPD Pickup orders are dispatched we cannot cancel them, but they will eventually be returned to us if they are not collected, we’ll then cancel the order refunding the original payment minus charges for shipping and return.

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy for further details. You can also return directly to the store.

Quick Contact

01228 546931 support@scotbycycles.co.uk Church Street Caldewgate Carlisle CA2 5TL

Opening Hours

Monday
09:00 - 17:30
Tuesday
09:00 - 17:30
Wednesday
09:00 - 17:30
Thursday
09:00 - 17:30
Friday
09:00 - 17:30
Saturday
09:00 - 17:30
Sunday
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