Delivery & Returns

FREE Delivery

Our standard shipping is FREE on mainland UK orders over £30* (excluding orders containing bikes - see below for further details) with delivery between 2 and 4 business days.

Express Delivery

If you need your order a bit quicker we offer an express delivery option with delivery usually within one to two business days throughout England and Wales with prices from just £2.95 – this service is FREE on orders over £125.

We aim to dispatch express orders placed before 14:30 on weekdays (excluding orders containing bikes) that same day and all our domestic deliveries are fully traceable, tracking information will be emailed or messaged to you when your order has left our store.

FREE Store Pickup

If you are local to our area (Carlisle), you can collect your order from our store at your convenience. Collection is free of charge no matter how big or small the order value and you'll be able to collect your order from our store usually within 2hrs on weekdays.

Store Pickup is not available if you're using an accelerated checkout option such as Apple Pay, Google Pay or PayPal Express. You can still use PayPal to place your order if you're wanting to collect it but first go through the checkout selecting store pickup and select PayPal as your method of payment later in the checkout process.

Delivery Pricing

Applicable for orders excluding bikes

• Standard
  FREE on orders over £30 otherwise £3.95
  Typically via Royal Mail Tracked 48
  Delivery estimated within 3 to 4 working days
• Express
  FREE on orders over £125 or from £2.95
  Typically via DPD Local depending on goods and location
  Delivery estimated within 1 to 2 working days

Bike Delivery

Applicable for bike orders delivered to UK Mainland addresses

• Standard
  FREE delivery on bikes over £499.00
  £29.95 on bikes or orders including bikes under £499.00
  Delivery estimated within 3 to 4 business days
• Express
  Available from only £9.95 on bikes over £499.00
  Delivery estimated within 1 to 2 business days
• Remote
  Scottish Highlands and Northern Ireland
  Delivery from £189.95 on bikes over £499.00
  Delivery estimated within 5 to 7 business days

For information about how we deliver bikes, including information on delivery to remote regions please see our Shipping Policy for further information.

Easy Returns

If an item doesn't fit or isn't quite what you expected then simply fill out the enclosed returns form and return your unwanted items to us within 60-days for a full refund, we'll accept orders returned to us after this period with refunds made via gift vouchers for use against future orders.

For further information please see our Refund Policy for further details.

Secure Delivery

For security purposes, we reserve the right to cancel shipments to forwarding centres, PO Boxes, and locker boxes. For some items such as bikes and electric scooters, we may enforce that these can only be delivered to the billing address, no change of address or in-transit redirection is permitted for any consignments.

International Delivery

Sadly, due to the increased costs and administrative procedures – particularly for our customers within the EU, we've decided to cease shipping internationally.